Frequently asked questions

Ordering

How can I pay for an order?


Any purchase from our online store can pay by credit / debit card, by bank transfer or by Paypal.




Do you guys make different products than those published?


Yes! you can totally personalized your gift. Just talk to us and we can go over different options or themes based on the occasion.




How long in advance should I place an order?


you must place your order at least 24 hours before. Remember that our office hours are every day from 7:00 am to 10:00 pm.




Where do you deliver?


We are located in Stamford, Connecticut. So we can make deliveries around: - Greenwich - Coscob - Riverside - Stamford - Darien - Norwalk -Portchester -Fairlfield -Bridgeport




Do you ship internationally?


Sadly We don't. Because we deliver our products fresh and we don't want them to be damaged. But you can order from anywhere to be delivered in Stamford, CT or a near city.




What is Depetalos?


Depetalos is a small business. We create awezome gifts, from your ideas and personalized them to deliver to the person you love the most.




Who do I contact if I have a problem with my order?


You can send an email to depetalos.shop@hotmail.com or call us at (475) 400-9004 we would be more than happy to hear from you.




I live outside of United States can I still order?


Yes, We have received orders from all over the world. But we only deliver in connecticut. (Check the cities availables for delivery)




I live in Guatemala and my mother lives in Stamford. Can I still order?


Yes! We can take your order. It doesn't matter if you are outside of United States. You can place the order through our website and pay with a credit card. If you have any question please send an email to depetalos.shop@hotmail.com